Terms of Service
Last updated: 13 September 2026
These terms apply when you book a service with YB Elegance, a sole trader based at 4 Lincoln Way, Southbury, Enfield EN1 1TE. Booking an appointment means you accept these terms, the Booking Policy and the Cancellation Policy.
1. Bookings
- Times shown on the website are requested times. A booking is confirmed only when the £10 deposit has been received and you have had confirmation from us.
- If a requested time turns out to be unavailable, we will offer the nearest alternative or refund the deposit in full.
- Prices shown are starting prices. Final pricing is agreed at consultation before any work begins.
2. Payment
- A £10 non-refundable deposit secures the appointment and is deducted from the total.
- The balance is payable immediately after the service is completed, before equipment is packed away.
- Deposits are taken by Stripe. Card details are handled by Stripe and never by us.
- For home appointments, travel is charged separately from the service fee and calculated on the location and actual transportation costs. For bookings outside the usual service area, transport and accommodation are covered by the client, agreed before the booking is confirmed.
- A £10 lateness fee applies where you arrive 30 minutes or more after the agreed start time. Significant delays may reduce the time available for your appointment where another client is booked afterwards.
3. Your responsibilities
- Please arrive with a clean, moisturised face and, where possible, hair prepared as discussed.
- Tell us in advance about allergies, sensitivities, recent skin treatments or any skin condition. If you have a known product allergy, a patch test at least 48 hours in advance can be arranged on request.
- For home appointments, please provide a clean, well-lit area with access to a power socket, and make sure at least one person remains in the property while equipment is packed away, as a witness that everything has been collected.
- The makeup area should remain calm and private for the duration of the appointment; guests should not repeatedly enter and leave the room.
- The service covers only the person booked and paid for. No additional makeup, brows or touch-ups are provided for other guests — they are welcome to book their own appointment.
4. Health & safety
- Brushes and tools are sanitised between every client and products are used hygienically.
- We may decline or stop a service where there is an active eye infection, cold sore, open wound, contagious skin condition, or where the client is under the influence of alcohol or drugs. The deposit is not refunded in these circumstances.
- Makeup artistry is a cosmetic service, not a medical or dermatological treatment. We cannot guarantee that a product will not cause a reaction where a sensitivity has not been disclosed.
5. Satisfaction
If you are unhappy with any part of your look, please say so during the appointment — adjustments are included and gladly made. Once the appointment has ended, no refunds are given for a completed service, though we will always talk through what went wrong. This does not affect your rights under the Consumer Rights Act 2015.
6. Photography
By booking, you acknowledge that photographs and video taken during or after your appointment may be used on our social media platforms, website, portfolio and other professional marketing channels, as set out in section 7 of the Booking Policy. If you have specific concerns about photography or content, please raise them on the booking form or before your appointment, and you may ask us to remove content from our own channels at any time.
7. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our liability in connection with a booking is limited to the total price paid for that booking. We are not liable for indirect or consequential loss.
8. Website content
All photographs, video, text and branding on this website belong to YB Elegance and may not be reproduced without permission. The website is provided as-is; we try to keep prices and availability accurate but do not warrant that every detail is error-free at all times.
9. Complaints and governing law
Please raise any concern with us first at ybelegancebooking@gmail.com; we aim to reply within 5 working days. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.