Changes & cancellations

Cancellation & Rescheduling

Last updated: 13 September 2026

Every booking holds a slot that cannot be offered to anyone else, which is why the deposit is non-refundable. The rules below apply to every appointment, studio or mobile.

Deposits

• The £10 deposit is non-refundable in all circumstances.
• Your appointment is only held once the deposit has been received.
• The deposit is deducted from your total — the balance is due immediately after your makeup is completed.

Rescheduling

• You may reschedule once, free of charge, with at least 48 hours’ notice. Your deposit carries over to the new date.
• Rescheduling with less than 48 hours’ notice is treated as a late cancellation and the deposit is forfeited.
• A second reschedule requires a new deposit.
• To reschedule, message the WhatsApp number or email address below with your booking reference.

Cancellations & no-shows

• Cancelling at any point forfeits the deposit.
• A no-show — no contact within 30 minutes of the start time — forfeits the deposit, and the full balance may be requested for bridal and travel bookings where costs have already been incurred.

Late arrivals

• 30 minutes late = £10 late fee, payable with your balance.
• Arriving late may mean a shortened service, as the following appointment cannot be delayed.

If I need to cancel

• In the unlikely event that I have to cancel (illness or emergency), you will receive a full refund of your deposit, or the option to move to another date, whichever you prefer.

Your statutory rights

Under the Consumer Contracts Regulations 2013, the 14-day cancellation right does not apply to appointments booked for a specific date once that date has passed or the service has begun. Nothing in this policy affects your rights under the Consumer Rights Act 2015 where a service has not been carried out with reasonable care and skill.